# Refund Policy – Happy Gift Shop
**Last Updated:** May 2, 2025
Thank you for shopping at Happy Gift Shop (https://happygiftshop.xyz)! We want you to be delighted with your purchase. If you are not entirely satisfied, we’re here to help.
**Returns**
* **Eligibility Window:** You have 14 calendar days to initiate a return for an eligible item from the date you received it.
* **Eligibility Conditions:** To be eligible for a return, your item must be:
* Unused and in the same condition that you received it.
* In its original packaging (if applicable).
* Accompanied by a receipt or proof of purchase.
**Non-Returnable Items**
Certain types of items cannot be returned, including but not limited to:
* Gift cards
* Personalized or custom-made items
* Perishable goods (like food or flowers)
* Downloadable software products
* Intimate or sanitary goods
* Items marked as “Final Sale” or clearance items
Please check the product description page to see if an item is non-returnable.
**Return Process**
1. **Initiate Return:** To start a return, please contact our customer service team at [email protected] or through our website contact form within the 14 day eligibility window. Please provide your order number and the reason for the return.
2. **Return Authorization:** We will review your request. If approved, we will provide you with return instructions and a return shipping address. Please do not send items back without prior authorization.
3. **Ship Your Item:** Pack the item securely, preferably in its original packaging. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (see “Damaged or Incorrect Items” below).
**Refunds**
* **Inspection:** Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
* **Approval:** If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal).
* **Timing:** You will receive the credit within a certain number of days, depending on your card issuer’s policies. Please allow up to 07 business days for the refund to reflect in your account after it has been processed by us.
* **Shipping Costs:** Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if applicable) may be deducted from your refund.
**Damaged or Incorrect Items**
* If you receive an item that is defective, damaged in transit, or if you received the wrong item, please contact us immediately 24 hours of receiving the item) at [email protected]
* Please provide your order number, details of the issue, and photographic evidence of the damage or incorrect item.
* We will arrange for a replacement or a full refund, including any applicable shipping costs, for verified damaged or incorrect items. We may provide a pre-paid shipping label for the return of the defective/incorrect product.
**Exchanges**
We typically do not offer direct exchanges. If you need a different item, size, or color, the simplest way is to return the eligible item you have according to this policy and place a new order for the item you want.
**Late or Missing Refunds**
* If you haven’t received a refund yet, first check your bank account again.
* Then contact your credit card company; it may take some time before your refund is officially posted.
* Next, contact your bank. There is often some processing time before a refund is posted.
* If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
**Contact Us**
If you have any questions about our Refund Policy, please contact us:
* By email: [email protected]
* By visiting this page on our website: https://happygiftshop.xyz/contact
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**Disclaimer:** This is a template and may need to be adjusted to comply with specific state or local laws within the USA and your specific business practices. It is recommended to consult with a legal professional to ensure your policy is fully compliant.